Shipping policy
Fulfillment is important. To provide customers a better experience, once the customer places the order, we guarantee fulfillment time.
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Category |
Average production time |
Production time commitment |
Logistics upgrade to advanced (note 9) |
Logistics upgrade to DHL express （note 10） |
Logistics upgrade to DHL express and 20% product payment/full refund and 50% product payment(note 11) |
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Men's polyester clothes |
2-4 days |
7 days |
production time between 8-12 days |
production time between 13-17days |
production time over 18 days |
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Women's polyester clothes |
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Children's polyester clothes |
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5-10 days |
14 days |
production time between 15-19 days |
production time between 20-24days |
production time over 25 days |
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Cotton clothes |
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1. The fulfillment policy mentioned above just for orders placed online, for orders placed offline, two days will be added on the fulfillment time commitment. Related logistics upgrade policy also add two days. 2. Fulfillment time refers to the time of production and delivery. 3. We process orders between 9:00 to 16:00 ( UTC+8). If customers place the order beyond that period, the production time is calculated from next 10:00 AM. 4. Fulfillment time commitment includes weekend, but not public holidays, if customers pay the order during holidays, the fulfillment time is calculated from the next working day 9:00 AM. 5. We support orders that have been paid and completed with effective documents. 6. The compensation amount is only for the product price, not including the shipping cost. 7. The highest compensation paid by is no more than $500 / bulk order. If the customer selects DHL Express when placing orders, the related fulfillment policy are as follows, point 9-11, other conditions not changed. 8. We will return the corresponding logistics price gap between advanced shipping and DHL express.（The maximum compensation standard is 50% of the customer's total payment） 9. We will return the corresponding logistics price gap between standard shipping to DHL express.（The maximum compensation standard is 50% of the customer's total payment） 10. We will return the corresponding logistics price gap between standard shipping to DHL express and and 20% product payment/full refund and 50% product payment. For any questions please message us at orbancollection@gmail.com Thank you |
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